Last Updated: September 2020
The Company is firmly committed to complying with all applicable data protection laws, regulations, rules and principles to ensure security of the personal data collected and processed by the Company. This Policy is intended to comply in all material respects with the provisions of the Ghana Data Protection Act, 2012 (the “Act”), as the same may be amended from time to time.
2. What Data do we collect?
The collection and processing of personal data is necessary to provide services and products to our customers. Our company collects the following data:
Communication data (name, address, telephone number, email address, etc.);
Key contract data (contractual relationship, product or contractual interest);
Contract billing and payments data;
Delivery pickup activity for use of smart locker for other deliveries.
Our Company does not knowingly collect data from children through our website.
3. How do we collect your data?
Our Company collects personal data directly from you, and where lawful and reasonable, we may collect personal information about you from third parties and publicly available sources.
You directly provide Our Company with most of the data we collect. We collect data and process data when you:
Register online or place an order for any of our products or services;
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email;
Use or view our website via your browser’s cookies;
Pickup your delivery from a smart locker station provided by this company.
4. How will we use your data?
Our Company collects your data so that we can:
Deliver services, process your orders and manage your account;
Send communications regarding your services or account;
Send communications regarding special offers on other products and services we think you might like;
Customize, analyze and improve our services and products;
Delivery pickup habit to know whether to allow the recipient more time for pickup convenience. more time for pickup convenience. more time for pickup convenience.
We may provide advertisers and other third parties with aggregated, non-identifiable information about our user base and its interests and usage patterns.
We may disclose non-personally identifiable information to third party partners in furtherance of our business arrangements with them, including without limitation to jointly offer a product or service to you or create interoperability between our products and services and the products and services of such partners.
We will use and disclose information where we, in good faith, believe that the law or legal process (such as a court order, search warrant or subpoena) requires us to do so or in other circumstances when necessary either to protect the rights or property of the Company, our users, and third parties.
5. How will we store your data?
Our Company will retain your data for a lawful period as determined in accordance with the Act.
Our Company securely stores your data and maintains appropriate, reasonable, technical, and organizational measures to prevent your data from being compromised. Upon reasonable belief or discovery that any personal data has been compromised, our Company will notify the Data Protection Commission and affected individual(s) as soon as reasonably practicable after the discovery, and our Company will take steps to ensure the restoration of the integrity of the information system.
Our Company may send you information about products and services that we think you may like. You may opt out of receiving marketing materials at any time.
7. What are your data protection rights?
The right to access - In accordance with the Act, you have the right to request copies of your personal data from Our Company. We may charge you a small fee for this service.
The right to rectification - In accordance with the Act, you have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request that Our Company complete information you believe is incomplete.
The right to erasure - In accordance with the Act, you have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing - In accordance with the Act, you have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing - In accordance with the Act, you have the right to object to Our Company’s processing of your personal data, under certain circumstances.
Cookies are text files, downloaded by your web browser when you visit a website, that collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies, such as session cookies or persistent cookies, or similar technology.
Keeping you signed in.
Understanding how you use our website.
Please review your web browser’s documentation to learn the best way to modify your cookie settings.
9. Privacy policies of other websites
11. How to contact us
ATTN: Scuttle Team
11 Mission Street
Osu, Greater Accra
12. How to contact the appropriate authorities
Should you wish to report a complaint or you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Ghana Data Protection Commission.
Data Protection Commission
East Legon, Paw Paw Street, GPS: GA-414-1469
P.O. Box CT7195, Accra
Telephone: +233-(0)30 2222 929
Rights Granted and Restrictions
Subject to this TOU, Company grants You a non-exclusive, non-transferable, personal, limited and revocable right solely to access, use and display the Website and content and materials (collectively at times “Content”). The right granted is revocable without notice to You and subject to the sole discretion of the Company. You shall not attempt to impair and/or interrupt operation of the Website. You shall not modify the Website and/or the Content. By viewing the Website, You agree to all other and additional terms and conditions displayed on the Website as updated from time to time. You agree that You shall use the Website for lawful purposes only and shall not post or transmit any information or material that breaches any laws or regulations, infringes a third party’s rights or is contrary to any standards or codes. You agree that You shall not use this Website to post or transmit any information or material that is unlawful, threatening, defamatory, indecent, inflammatory or is contrary to general morals and customs that could give rise to civil or criminal proceedings. Unauthorized use of this Website may give rise to a claim for damages and/or criminal proceedings against You.
To the extent permitted under applicable law, the Website, Content, related communications and software made available on the Website are provided “as is” without any representations or warranties, express or implied, of any kind, including, but not limited to, warranties of merchantability, noninfringement, title and fitness for particular purpose all of which have been disclaimed and disavowed by Company. Although Company takes care to ensure the accuracy of the content of the Website, Company does not warrant and disavows any responsibility or liability that the Website will be available, is free of errors including, but not limited to, typographical, and that the Website and Content including, without limitation, other information displayed or distributed, including linked through the Website, is complete, accurate and error free. You acknowledge and agree that by the use of the Website, together with any linked website, that any reliance or lack of reliance on any such content, advice, statement or information shall be at Your sole risk which risk You assume fully and completely. Company assumes no responsibility and shall not be liable for any direct, incidental, consequential, indirect, special or punitive damages that You may sustain by reason of and without limitation viruses, macro viruses, bugs, and trojan horses that may infect, impair, and/or damage Your computer equipment, software or other property and/or equipment on account of your access to, use of, or browsing of the Website (including any newsletters or electronic communications), accessing any Third Party Website linked from the Website or Your downloading of any content from the Website and any Third Party Website linked from the Website. You agree that You assume full and complete responsibility for the foregoing and shall protect Your computer equipment, systems, and software by installing and maintaining Your own security mechanisms, virus scanners, and system checks.
Third Party Content
You acknowledge and agree that any and all information, statements, opinions, services or other information provided by third parties including, but not limited to, Third Party Websites, and made available to You on the Website (including, but not limited to, by linking) are managed and operated under their respective corporations, other entities and individuals. They are not under the control of Company. Company accepts no liability or responsibility for any losses that You may sustain by linking (to and from) any Third Party Websites. Company furnishes the links to these Third Party Websites for Your convenience. Company does not endorse and makes no claim or representation regarding and without limitation, the quality, content, nature, completeness or reliability of the Third Party Websites.
Unsolicited Material Provided by You to Company
Company does not want You to, and You should not, send any ideas, concepts, know-how or techniques, confidential or proprietary information (collectively, “Unsolicited Material”) to Company through our Website or in any other manner whatsoever to Company unless specifically requested in writing by an authorized representative of Company. You agree that all Unsolicited Material furnished to Company shall be deemed not confidential or proprietary and in the public domain. By submitting Unsolicited Material to Company, You grant to Company (or, if applicable, warrant that the owner of such Unsolicited Material has expressly granted to Company) a royalty-free, perpetual, irrevocable, unrestricted, right and license to use, reproduce, display, perform, modify, adapt, publish, translate, transmit and distribute or otherwise make available to others including for commercial purposes, economic gain and exploitation such Unsolicited Material (in whole or in part and for any purpose) worldwide and/or to incorporate it, without limitation in other products, services and works in any form, media, or technology now known or hereafter developed.
Limitation of Liability
Your use and browsing of the Website and Content is at Your sole risk which risk You fully and completely assume. If You are dissatisfied for any reason with the Website and/or Content and/or or with this TOU, Your sole and exclusive remedy is to discontinue using and browsing the Website.
Under no circumstances whatsoever shall Company, together with its directors, officers, shareholders, employees, agents and/or other third parties mentioned at, or involved in creating, producing or delivering the Website and its Content, be liable for any direct, incidental, consequential, indirect, special or punitive damages whatsoever (including, without limitation, costs and expenses of any type incurred; lost profits; lost data or programs; and business interruption) arising out of Your access to, use, inability to use or the results of use of this Website, any websites linked to this Website, or the content or all such sites (including, but not limited to, those caused by or resulting from a failure of performance; error; omission; linking to Third Party Websites; interruption; deletion; defect; delay in operation or transmission; computer virus/bugs; communication line failure; or destruction, unauthorized access to, alteration of, or use of any computer, software or system), whether based on warranty, contract, tort, negligence, strict liability, or any other legal theory and whether or not You were advised of the possibility of such damages. Company is not liable for, assumes no responsibility for and shall have no liability for any acts and/or omissions of any user or other third party.
If You use this Website and such use requires setting up an account and/or password(s), You are solely responsible for maintaining the confidentiality of Your account and password(s) and for restricting access to Your computer. You agree to accept responsibility for all activities that occur under Your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in Our sole discretion. If You register on the Website, You agree that any information You provide to us will be current, accurate and complete. Without waiver of the terms of this TOU, Company shall not be liable for any loss that You may incur as a result of someone else using Your password or account, either w,ith or without Your knowledge. However, You could be held liable for losses incurred by Company or another a third party due to someone else using Your account and/or password either with or without Your knowledge. You agree to notify Company in writing immediately of any unauthorized use of Your account and/or password(s) or other breach of security.
Company has made available Alerts, allowing visitors to the Website to register and subscribe to receive information via Email. During the process of subscribing and registering for Alerts, You will be required to give Us certain personal information such as Your name, email address, geographical location and Your preferences regarding the Alerts sent to You from Our Website. You can change Your personal details and Email Alert preferences at any time.
When You visit this Website, or send Us emails, You are communicating with Us electronically. You consent to receive communications from Us electronically. We will communicate with You by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that We provide to You electronically shall satisfy any legal and/or other requirement that such communication be in writing.
Copyrights, Trademarks and Service Marks
All copyrights, trademarks and service marks on this Website are the property of Company or its affiliates. Except as expressly provided in this TOU, Company does not grant any express or implied right, title or interest of any kind and/or nature whatsoever to You under and with respect to any and all copyrights, trademarks and service marks for all such rights are reserved by Company and/or its affiliates. The Website, including, but not limited to, Content, is copyrighted and protected by worldwide intellectual property laws and treaties. You agree to comply with all applicable intellectual property laws and treaties worldwide in Your use of the Website and Content and to prevent any copying, reproduction, modification, distribution or transmission in violation thereof or of this TOU. You may display, copy, download and distribute Content available on the Website for Your personal and non-commercial use so long as You do not modify the Content and You retain all copyright notices.
Other Intellectual Property Rights
Without limiting the foregoing, images of people, places and/or products posted on this Website are either the property of Company, its affiliates or are used herein with express permission to Company. Unless otherwise noted, all Content included on this Website, including, without limitation, images, illustrations, designs, icons, photographs, video clips and written and other materials is the property of Company or its suppliers, partners or affiliates and is protected by international intellectual property laws. The compilation of this Website is the exclusive property of Company and is protected by and without limitation international intellectual property laws. Any unauthorized use of the Website or Content is strictly prohibited and may violate intellectual property law including, but not by limitation, patent, copyright and trademark laws, service marks, trade secrets, and/or the laws of privacy, publicity, and/or laws, regulations and statutes. Any use of the Content on this Website, except as otherwise expressly provided, is strictly prohibited without the prior written permission of Company, which permission may be withheld in the sole discretion of Company. For further information on how You may request authorization to use any materials or content on this Website, please contact Us at the “Contact Us” section of this Website.
Your Indemnification of Company
This Website is designed for and intended for use by adults. If You are under 18, You may use this Website only under the supervision of a parent or guardian. If You are a parent or legal guardian, You must monitor and supervise the use of this Website by children, minors and others under Your care. You, as the parent or guardian agree to be responsible for their use of this Website and agree to indemnify Us and hold Us harmless from all demands, claims, damages, losses, actions, proceedings, judgments, costs and expenses (including legal fees and litigation expenses) arising from the use of this Website by such individuals under Your supervision.
Changes and Termination
The Website and all Content is subject to change including, but not limited to, Content, products, programs, services and prices (if any), without prior notice to You and at the sole discretion of Company. Company reserves the right from time to time, in its sole discretion, to change or modify the TOU. Such changes, modifications, additions, or deletions (collectively, “Changes”) to this TOU shall be effective immediately upon notice thereof, which may be given by any means including, but not limited to, posting on Website. Any use of the Website after such Changes have been instituted shall be deemed to constitute acceptance without further action by You of such Changes. Company may also impose limits on certain features and services or restrict Your access to parts or all of the Website without prior notice or liability to You. You warrant and represent that by utilizing the Website that You shall, from time to time, view the TOU for the purpose of ascertaining Changes. Company may, subject to its sole discretion, terminate, suspend or discontinue any aspect or part of the Website without liability, including the availability of any features of the Website, at any time and without prior notice to You. Notwithstanding any term of this TOU that may be to the contrary, We reserve the right, without notice or attendant liability, and in Our sole discretion, to terminate Your right to use this Website, and to block or prevent future access to and use of this Website to You for any reason or no reason. However, such termination shall not in any manner affect the provisions, rights, and obligations set forth in this TOU which by their nature shall survive such termination or must survive to give effect to such provisions including, but not limited to, all rights and remedies at law and at equity.
International Users and Choice of Law
The Website is administered by Company from its offices within Ghana. Company makes no representation that all products, services or programs are available in Your country or that Content published at this Website are appropriate or available for use at other locations outside of Ghana or the United States of America. Access to the Website and its Content from territories where such access and/or Contents is or are illegal is strictly prohibited. If You access the Website from a location outside of the Ghana, You are responsible for compliance with all local laws.
Reservation of Rights
Any rights not expressly granted in this TOU to You are reserved by Company.
If You have any questions or feedback regarding this TOU, please contact us at:
ATTN: Scuttle Team
11 Mission Street
Osu, Greater Accra